Designing Trust & Convenience – UI/UX for Friends
Friends is an on-demand home service expert app built to connect users with trusted professionals for everything from plumbing and electrical work to cleaning and repairs. Our goal? To design an interface that feels as reliable and efficient as the services it delivers
Here’s what we delivered:
- Seamless Onboarding: We created a frictionless sign-up and service request flow to get users from “need help” to “help is on the way” in just a few taps.
- Smart Service Navigation: Categorized and prioritized services in a clean, scroll-friendly format so users can find what they need fast.
- Expert Discovery: Designed profile cards with ratings, experience, and service badges to build trust at a glance.
- Booking Made Simple: A step-by-step booking system with clear pricing, real-time availability, and one-tap confirmations.
- Smooth User Journeys: Whether it’s browsing, booking, tracking, or reviewing — the UX is optimized for clarity and confidence.
- Warm & Friendly Aesthetic: Used approachable colors, rounded elements, and humanized micro-interactions to make the app feel helpful and trustworthy.
The result is an app that doesn’t just get the job done — it makes users feel taken care of, every step of the way.
